UX Design … At All Costs

You may have heard of the term …UX design. It’s a great little short cut name that designers and developers use for the ‘User’s Experience’ on a website.

Right now in St. Augustine, Florida, we are nearing Saint Valentine’s Day where we celebrate love! I come from a family who really cares about gift giving and making people feel special. At the end of the day people will always remember how you make them feel. As a grandmother (they call me Bami, Bam, or Bam Bam)to six kiddos it’s important to me to give them a great experience.

With the big LOVE day approaching fast I realized earlier this week that I was not going to get their very snazzy Valentines cards there in time that I had carefully selected a week ago (yes, they were sitting on my desk in a bag…out of site, out of mind). With a lot of hope, I trudged to the Post Office and fortunately had no line. I asked if the cards would arrive on Valentine’s Day and she looked at me with mildly sarcastic look and said “no”.

I imagined the kids going through Valentine’s Day, then going to school next week and finding a card in the mail four days late. NOT good enough. This is where UX comes in…How can I turn this around? I quickly decided that I had an opportunity. I asked the Postal Clerk if I could put them in a two day envelope so they would get there in time. She looked up the zip code and to my relief, she said YES!!! The next thing I did is ask her for three Valentine’s Day stamps to put on their envelopes. It was important that the letters were mailed individually!!! I carefully chose out the most artistic heart filled stamps and placed them on each envelope. At this point the postal clerk was shaking her head in disbelief not understanding why I would waste money on three perfectly good stamps. The moral of the story is “at the end of the day, I got the job done”. The kids will now be able to have their cards on THE day and their UX will be great.

I tell you this story to :

1. Explain a little about UX design (to go into it more will be a whole new blog).
2. To let you know what our mindset is when it comes to taking care of the Copper Coin Web Design clients.
3. Our approach to designing a website is really thinking about the user experience (UX design) when we are putting it together.
   
   

UX matters! As you can see below, the effort was worth it!
https://www.hirecharleston.com/